We use Customer (Equality) Impact Assessments (C(E)IAs) to improve services. They're focused on fairness, access and inclusion. Customer impact Assessments help us to consider a policy, service or process in terms of how it might affect different groups protected in law under the Equality Act 2010.
We use EIAs to find and remove barriers in services which might stop people from knowing about the service, using it or getting the best from it. This is part of our legal duty. EIAs also help us to open services up to new groups and make them better.