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Accessibility Statement

Accessibility statement for Fenland District Council

This website is run by Fenland District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Our website is partially accessible.

This is because:

  • at 200% and 400% zoom, the user becomes stuck in the search bar when using the keyboard to access the page
  • some of our documents are not fully accessible.

Technical information about this website's accessibility

Fenland District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

WCAG 2.1.2 No Keyboard Trap

At 200% and 400% zoom, the user becomes stuck in the search bar when using the keyboard to access the page. We have raised this issue with our website provider and are awaiting a date for when this will be fixed. 

Accessibility of PDF and Word documents

Some of our documents are not fully accessible. This means that:

  • some documents don't have a title - WCAG 2.0 A 2.4.2
  • some documents aren't machine readable - WCAG 2.0 A 1.1.1
  • some PDFs are not tagged - WCAG 2.0 A 1.3.1
  • some documents don't specify headings - WCAG 2.0 A 1.3.1
  • some PDFs don't specify a default language - WCAG 2.0 A 3.1.1
  • some PDFs don't use bookmarks to aid navigation - WCAG 2.0 AA 2.4.5

We are in the process of reviewing these documents to fix their accessibility. Priority is being given to the documents used by our most vulnerable residents and that are downloaded the most.

Content not within the scope of the accessibility regulations

Non-HTML documents published before September 2018 do not need to be accessible unless users need them to use a service.

Feedback and contact information

If you find any problems not listed on this page or think we're not meeting accessibility requirements, please email

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you within 10 working days.


Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Preparation of this accessibility statement

This statement was prepared on 10 August 2020. It was last reviewed on 15 April 2024.

Testing our website

This website was last tested on 5 February. We did our own testing using automated and manual testing using Lighthouse, Wave and Site Improve.

We tested a number of pages that included a wide range of functionality from This included our home page, postcode look up facility, list template and online forms.

What we're doing to improve accessibility

We will regularly review the accessibility of this website with automated testing using Lighthouse, Wave and Site Improve accessibility tools. We will also conduct manual testing exercises and review any issues reported by website users. We will work with our website provider to make improvements.

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