Help for people who are, or could be, homeless
Following the Homelessness Reduction Act (2018), we now help people who are at risk of homelessness a bit differently.
If you're at risk of homelessness within the next 56 days, please contact us as soon as possible. We realise it is a worrying time and are here to help.
You will need to complete an online referral form. This should take about 10 minutes. Once we receive the form, we will contact you within 10 working days.
Alternatively you can email email@example.com, call 01354 654321 or visit one of our Customer Service Centres or Community Hubs.
You'll then be contacted by someone from our housing team. They will go through an initial triage and ask for documents to support your application, such as a:
After the triage is complete, you'll be assigned to a Housing Officer. They will work with you to make a Personal Housing Plan (PHP). This will list tasks for yourself and the Housing Officer to complete in order to help relieve your current housing situation.
There may be other things you can do to avoid becoming homeless.
We work with a range of organisations to help rough sleepers and offer them a route off the streets.
If you're rough sleeping, or know someone who is, you can:
During severe or very cold weather, we have a 'Severe Weather Emergency Protocol' (SWEP). This provides shelter to rough sleepers. Shelter can be accessed through the Ferry Project, the Police or ourselves.
'Public authorities' are required to notify a housing authority of service users they consider may be homeless or threatened with homeless (e.g it is likely they will become homeless within 56 days).
Before making a referral, the authority must:
The duty to refer only applies to housing authorities in England.
Public authorities include:
|Prisons||Youth Offender institutions||Secure training centres|
|Secure colleges||Youth offending teams||Probation services (including community rehabilitation companies)|
|Job Centre Plus||Social service authorities||Emergency health departments|
|Urgent health treatment centres||Hospitals in their function of providing inpatient care||The Secretary of State for deference in relation to members of the regular forces (Royal Navy, Royal Marines, Army and Royal Airforce)|
If you are a public authority wanting to refer someone, please make an online referral or email firstname.lastname@example.org. A member of the Housing Options team will contact you within 10 days.