Tell us if you have had food poisoning, visited a restaurant with poor hygiene or want to make a complaint about a food item
We investigate complaints about food premises that relate to food safety. This could include food that:
We also investigate poor hygiene including:
Our role is to investigate complaints and deal with any breaches of food law. We cannot seek any compensation from the manufacturer/retailer of the food.
We will not investigate the following food complaints:
We don't investigate these types of complaints because they are not a threat to public safety and are sometimes inherent with the nature of the food. If you encounter these types of issues then it is best to return the food to the retailer or manufacturer as you may get a refund.
You can complete our online food complaint form. Alternatively, email firstname.lastname@example.org or call 01354 654321.
If you are complaining about a food item, it would help if you could:
If your food is part of a pack (e.g one yogurt from a four pack), please save the other items for inspection. Do not eat the remaining products.
We will aim to contact you within 3 working days. We'll ask you more questions and arrange for a sample to be tested.
To complain about the price of food or bad customer service, contact Cambridgeshire County Council Trading Standards.
Food poisoning can be very unpleasant. It can be dangerous - particularly for the very young, the very old and chronically ill.
Some types of food poisoning can also be spread from person to person.
If you think you are suffering from food poisoning, report it to your GP as soon as possible. Your GP should provide you with a stool sample kit so you can provide a sample, which they will send off for examination by a laboratory. The Council and GP is notified by the laboratory if the sample reveals a food poisoning organism is present.