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Online payment Terms and Conditions

Terms and Conditions apply to all online payments made to Fenland District Council


Your payment will take a minimum of three working days to reach the account to which you are making a payment. If your payment is overdue and recovery action is about to be taken, you should notify the appropriate department of your payment.

If the debit card supplier declines payment, the Council is under no obligation to bring this fact to the customer's attention. Customers should check with their bank/debit card supplier why a payment has been declined.

Confirmation of Payment

If you provide an email address, you will be sent a confirmation e-mail. This will have details of the successful transaction after making a payment and can be printed out as confirmation of payment.

Data Protection

The data that you provide during this transaction will only be used for the purpose of delivering that service. We shall abide by the principles of the Data Protection Act 1998 and ensure that the data is used for no other purposes and is disclosed to no third party. Any personal data supplied by you will be held, stored, used and/or processed (as and when necessary) by us for the purpose or purposes for which it is provided and in accordance with the Data Protection principles and any other requirements of the Act. Disclosure of this information will not take place and will not be given to any third parties unless they show reasonable cause for us to make such a disclosure and then only to the extent that the law allows, e.g. prevention and detection of crime.

Limits on liability

We do not accept responsibility for any loss you or anybody else might suffer because:

  • Any instruction or information you send us is sent in error, has failed to reach us, is distorted or incorrect
  • Payment is refused or declined by the credit/debit card supplier for whatever reason
  • Of inability to use this site or loss which may result because of the use of this site

We cannot accept liability for a payment not reaching the intended account due to an incorrectly quoted account, reference, invoice or fixed penalty notice number. Neither can we accept liability if payment is refused or declined by the debit card supplier (due to incorrectly quoted card details or other reasons).

Refunds/Cancellation Policy

If you see a payment on your bank statement indicating that it has been taken by Fenland District Council via your debit card and you do not recall making it, please contact us in the first instance. We will be able to provide further details of when the payment was made and what it was for.

If an error has been made we can arrange for immediate reimbursement to your debit card account. Alternatively, you have the right to dispute the transaction with your bank, but please be aware that they may levy an administration fee if the payment is shown to have been taken correctly.

If you change your mind after completing the transaction, please contact us for further advice. If the payment is for a penalty charge notice it should be noted that once payment has been accepted it will not be refunded.


Fenland District Council may revise these terms at any time by updating this page. You are advised to read this page each time you make a payment to the Council as you are bound by the terms and conditions prevailing at the time of payment. These terms and conditions will be governed by and construed by in accordance with the laws of England and Wales.

Garden Waste Subscription Service

Please note that Garden Waste subscriptions cannot be refunded. Full information can be found within the Terms and Conditions for the service.

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