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What to do in an emergency

How to stay safe in an emergency situation

What to do in an emergency

General safety advice

Flooding advice

Severe Weather advice

Loss of utilities

Power cuts

Loss of water supply

What to do in an emergency

This will vary depending on the emergency. Some general advice though:

  • Stay calm, and think before you act.
  • Call 999, only when life is threatened, people are injured, offenders are nearby or immediate action is required. Ask for the most appropriate emergency service, they will alert the others if required.
  • Follow the advice of the emergency services.

If you're in an emergency and haven't been told what to do, usually you should:

There will be times where it is not safe to go in. If a building is on fire, get out and stay out and call 999. Remember to use common sense and follow instructions given by emergency services.

General safety advice

During an emergency:

  • If the emergency services ask you to evacuate the area for your safety, please co-operate.  They will advise you on where to go, and local councils may provide Rest Centres and arrange transport if necessary.
  • Try and reassure others and help emergency services by informing them of anyone you know who is vulnerable and may need help.
  • If safe to do so, check on vulnerable neighbours.
  • Limit phone calls to keep lines free - phone networks can get overloaded during emergencies.


Advice and information on flooding

Severe Weather

Advice and information on severe weather

Loss of utilities

We rely on utilities as part of life. They include electricity, gas, water, sewerage and telecommunications.

Loss of utilities can be caused by fire, flooding, severe flooding and accidents. Service can be lost for a few hours, days or weeks.

Impacts on the community could include:

  • disruption to essential services and activities
  • exposure to poor sanitation
  • limited drinking water
  • homes without heating, ability to cook and/or keep food cold
  • limited telecommunications

Think about how loss of utilities could affect your life or business. By making plans, you can better cope in the event of it happening. Examples include:

  • keeping a battery powered or wind-up torch at home
  • keeping a battery or wind-up radio at home
  • having a home phone that doesn't need electricity (not cordless) in order to work
  • keeping a list of emergency contact numbers for your utility companies
  • keeping a list of important contact numbers (not just stored in your mobile phone in case the battery runs out)
  • knowing where the shut-off points are in your home for gas, electricity and water
  • keeping an eye on vulnerable neighbours

Power cuts

UK Power Networks own and maintain electricity cables and mains across the East of England. They offer the following advice: 

You can call the free power cut line - 105 - to report or get information about power cuts. You can also get more information on the power cut website.

Some people may need extra help during a power cut. These people can apply for priority service.

Loss of water supply

Burst water mains can lead to a loss of supply. Anglian Water supply water and water recycling services in the East of England. They offer the following advice:

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