My Fenland Customer Services Advisor - closing 06.05.2024

My Fenland advisor - Fenland District Council

• Full time (37 hours)
• 12-month fixed term contract
• £22,366 - £27,803

8.30am or 9am- 4pm or 4:30pm* Monday to Friday (*dependant on scheduled work location). And 9am - midday around one Saturday in six

Variable base - must be willing to travel to work locations in Chatteris, March, Whittlesey and Wisbech, with option of some working from home.

This is an exciting, varied opportunity for a customer service advisor within Fenland District Council's My Fenland Team.

We're looking for a people person who will thrive on variety and working as part of a busy and lively customer-focused team.

The My Fenland team's key objective is to deliver excellent customer service at the first point of contact. You'll need excellent communication skills to deal with enquiries via phone, email, web chat and in-person.

You'll be resolving customer queries on a wide range of council and partner services.  

In addition, the My Fenland team provides admin support to key services across the council.

You'll work at different locations across Fenland - in Chatteris, March, Whittlesey and Wisbech. Our contact centre is based in March, we have business centres in Chatteris and Wisbech and offer face-to-face appointments in all those locations as well as Whittlesey. Therefore, you will need use of a vehicle.

You will mostly work 8.30am or 9am - 4pm or 4.30pm weekdays and around one in six Saturdays 9am to midday. There may be occasional evening working to cover conferences at our business centres in Wisbech and Chatteris.

Previous experience in a customer focused environment is essential.

Full training will be provided.

The role is on a 12-month fixed term contract.

The experience and knowledge you'll gain in this role in terms of customer support and the function of a busy local authority will be a fantastic foundation for your future career.

If you think you have the right skills, want to deliver great customer service, and learn lots of new skills this could be the job for you.

If you'd like an informal chat about the role before application, contact one of the team supervisors; Sue, Jo or Rosie - casuper@fenland.gov.uk

To apply, please complete an application form (please read the guidance notes) and send to the Human Resources team, preferably by email to: Recruitment@fenland.gov.uk

Or post to the HR Team, at Fenland District Council, Room 48, Fenland Hall, County Road, March, PE15 8NQ.

Application forms are available to download from this page or alternatively please either phone our Customer Services team on 01354 654321 or email Recruitment@fenland.gov.uk.

Closing date - Monday 6 May 2024

Interviews will be held week commencing 13 May 2024