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Passenger Assist

Passenger Assist is a service available for older and disabled passengers travelling on the rail network.

When planning a journey, the scheme can help with matters such as the following:

  • Arrange assistance.
  • Help you on and off trains.
  • Reserve wheelchair spaces and seats.
  • Provide you with detailed rail information.
  • Assist with any animals or pets you have with you.

Information on the Passenger Assist service can be found on the National Rail website and the Transport Focus website.

Assistance on your journey can be arranged directly with providers:

Assistance is also available via the Passenger Assistance website.

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