Issue - decisions

The Portfolio Holder for Refuse and Recycling, Parks and Open Spaces has decided to purchase services to provide website integration with back-office systems, including payments, in-cab and finance for refuse, recycling and commercial waste services.

KEY/09OCT25/01

A waiver has been agreed by the Chair of Overview and Scrutiny because of the time limited nature of this issue.

The company who provides the direct debit process, which is directly linked to our website, internal accounts and back-office systems has said they can no longer provide the service with the current system.

To have a realistic chance of making all these changes ahead of the service going on sale again in January 2026, we will need to place orders with contractors immediately for the required development and delivery of solutions.