Issue - meetings

Update of the Council's Corporate Complaints Policy (3C's) and associated procedures

 

 

Meeting: 24/03/2025 - Cabinet (Item 63)

63 Update of the Council's Corporate Complaints Policy (3C's) and associated procedures pdf icon PDF 911 KB

The Ombudsman for Local Government and Social Care (LGSCO) revised the Complaint Handling Code in 2024. This has resulted in Fenland District Council’s 3C’s policy being reviewed and updated to reflect guidance within the Code.

 

Decision:

AGREED to approve the proposed changes to the policy in line with the complaint handling Code published by the LGSCO.

Minutes:

Members considered the Update of the Council’s Corporate Complaints Policy (3C’s) report presented by Councillor Boden in the absence of Councillor Tierney.

 

Proposed by Councillor Boden, seconded by Councillor Seaton and AGREED to approve the proposed changes to the policy in line with the Complaint Handling Code published by the Ombudsman for Local Government and Social Care.