Test and Trace Payment Scheme

People on low incomes who have had to self-isolate and have been unable to work due to Coronavirus may be eligible for a £500 payment

Money

About the scheme

The Government has introduced a Test and Trace Support Payment scheme to support people on low incomes if they can't work during their self-isolation period. This may be because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive.

As part of the scheme, eligible people will receive a £500 lump sum payment.

Self-isolating is very important as it helps prevent family, friends and the community from contracting coronavirus. It also protects the health and care system.

This scheme will run until 31 January 2021.

More information is available on the gov.uk website.

Eligibility for the Test and Trace Support Payment

You are eligible for the Test and Trace Support payment if you:

  • have been asked to self-isolate by NHS Test and Trace because:
    • you've tested positive for coronavirus; or
    • you've recently been in close contact with someone who has tested positive;
  • are employed or self-employed;
  • are unable to work from home;
  • are currently receiving:
    • Universal Credit;
    • Working Tax Credit;
    • Income-based Employment and Support Allowance;
    • Income-based Jobseeker's Allowance;
    • Income Support;
    • Housing Benefit; and/or
    • Pension Credit

Payment amount

Individuals who are required to self-isolate and who meet the eligibility criteria will be entitled to £500. This will be payable as a lump sum.

Payments are subject to income tax but not National Insurance contributions.

Apply for a Test and Trace Support Payment

Apply for Test and Trace Support Payment

You are entitled to the payment if you meet the eligibility criteria and have been asked to self-isolate on or after 28 September 2020.

When completing your application form you will need to submit the following evidence:

  • a notification from NHS Test and Trace asking you to self-isolate. This will include an 8-character NHS Test and Trace Account ID;
  • proof of receipt of one of the qualifying benefits;
  • a bank statement; and
  • proof of employment. If you're self-employed you'll need to provide evidence of self-assessment returns, trading income and proof that your business delivers services which cannot be undertaken without social contact

What help can individuals get if they are not eligible for the Track and Trace Support Payment?

Local residents required to self isolate but who do not fulfil all the requirements of the Track and Trace payment scheme may be able to get other support.

The Discretionary Scheme

Local authorities can make a £500 discretionary payment to individuals who:

  • have been told to stay at home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive;
  • are employed or self-employed; and
  • are unable to work from home and will lose income as a result.

In addition, the discretionary payment is for people:

  • who are not currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit; and
  • who are on low incomes and will face financial hardship as a result of not being able to work while they are self-isolating.

Apply for Discretionary Payment

For both the Test and Trace Support Payment and discretionary payments, eligible individuals will receive their £500 payment on top of any benefits and Statutory Sick Pay (SSP) that they currently receive.

If an individual is not successful for either the Track and Trace Support Payment or the Discretionary fund there is no right of appeal

Other sources of help 

If you don't meet the eligibility criteria, there may be other discretionary hardship funds that could help you. Please call our Coronavirus Community Hub on 01354 654321 for more information.

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