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Complain about Hackney Carriage and Private Hire services licensed by the Council

Make a complaint about a taxi or private hire driver, vehicle or operator.

Licensed vehicles

The Council licenses Taxi (Hackney Carriage) and Private Hire Services. This includes Hackney Carriage and Private Hire Drivers and Vehicles, plus Private Hire Operators. (Operators take bookings for private hire vehicle use.)

Use this form to register a complaint about a taxi or private hire driver, vehicle or operator where you believe there has been an impact on public safety or a breach of the licensing requirements.

Please note that we cannot investigate any complaints without contact details as we may need to interview you. Email and telephone are preferred. 

iCM Form
  1. Your details
    1. Name
    2. Address
  2. Your complaint