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Anglia Revenues Partnership - Operations Manager - Billing & Benefits - closing 24.10.2021

This is a non FDC vacancy

Permanent, 37 hrs contract with West Suffolk Council

Salary£39,880 to £44,863 (National pay award pending)

We have an exciting opportunity at Anglia Revenues Partnership!

Your main responsibilities will include leading and managing the ARP Benefits & Council Tax billing teams to administer the assessment of Housing Benefit claims and Council Tax liability including Council Tax Support Schemes, Exemptions, Discounts, DWP Subsidy returns, Appeals, Reminders, and Training and Liaison functions.

You will ensure that Universal Credit is properly implemented in partnership with DWP and all financial controls are in place to comply with legislative and procedural requirements to achieve key performance indicators.

Although the role will be subject to agile working, which could be predominantly homebased, you must be able to travel and work within the ARP locations and the role will be based at Thetford.

Key Requirements of the roles:

In depth knowledge of Council Tax, Housing Benefit, Council Tax Support and DHP legislation, guidance and case law to be able to deal with complex cases and customer enquiries.

Knowledge of the procedures and processes within Revenues and Benefits, to minimize potential for fraud and make changes required to reduce it wherever possible and that suspected fraud is reported.

Able to manage the monitoring, reconciling and balancing of Benefit Subsidy, ensuring it is compiled and submitted accurately and in time to meet Government, Council and legislative requirements.

Can work on own initiative and be proactive for service delivery to meet ARP Strategic Plan and projects, produce statistical data and management reports

  • A minimum of 3 years' experience of managing teams, including recruitment, performance management, health and safety, developing multi-sited teams, embedding matrix working, conducting formal appraisals, team communications and personally champion a culture where all staff are valued and feel part of a culture of openness and inclusivity.
  • Ensure that records held, and the way they are processed by staff, meets requirements set by the General Data Protection Regulations and Freedom of Information Acts, ensuring that sensitive key customer data is always kept secure and confidential.

Excellent communication, ICT, numeracy and literacy skills to be able to respond to complex issues, discussions with Senior Managers and make recommendations to improve service delivery.

Demonstrate the ARP Operational Values and be able to engage team in displaying positive behaviours.

Full IRRV or IRRV Technician or equivalent work-based experience

What we offer in return: 

Competitive salary and pension, benefits scheme

Rewarding career and further learning & development opportunities

Opportunity to be involved and a decision maker in Operational Plans and Project

Agile working

Wellbeing events

A role where you can make a real difference to ARP and teams

Free staff parking

During this current recruitment period, ARP have a flexible approach to recruitment including telephone and video interviewing, online induction and blended training and therefore candidates need to be able to work in the office and from home. Personal data from the application process will be shared with ARP and host/employing authority.


To apply please click here

For an informal discussion, please contact Lorraine King, Head of Benefits and Council Tax Billing on 07931 862997.

Don't miss out, we'd love to hear from you! 

Closing date for applications: 24th October.  Interview date 1st or 2nd November

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