Head of Families - This is a non FDC vacancy

This is a non FDC vacancy

Job Title: Head of Families

Job Description: Little Miracles is a small but ambitious charity improving the lives of families that have children with additional needs, disabilities and life limiting conditions.  This is a new role which will take responsibility for everything relating to the families that we support across all of our branches.  You will manage a large and dispersed team which currently supports over 13,000 children and will lead on our growth strategy.

Major Responsibilities:

·        To provide leadership to all of our operational activities and to be accountable for the work being compliant to the required regulatory standards and meeting targets.

·        Supporting and developing our branches and the team working within them - we have a combination of paid staff and volunteers and the role requires coaching and mentoring people so that we can give the best possible service to our families.

·        Working with staff and volunteers to ensure that sessions are running, planned, appropriately staffed, resourced and evaluated.

·        Work with and develop the family support team to ensure that all families receive exceptional care and support. 

·        To monitor and evaluate our data collection in order to plan and review services as well as reporting as per funding requirements.

·        To ensure that all operational delivery is based upon partnership working with those that we are supporting. 

·        Work with the Senior Management Team to develop and deliver the strategic vision of the charity and ensure that the CEO and Trustees are full briefed on progress.

·        To promote and develop the reputation of the charity by networking with other organisations and representing Little Miracles within the community.

·        To develop excellent relationships and partnerships with a variety of stakeholders in order to creatively reach more families in order to provide holistic support.

·        To recognise issues, advocate and where appropriate challenge both internally and externally in order to gain the best possible support for families.

·        To work with other teams and departments, including HR, in order to ensure that the recruitment, selection, induction and development of staff and volunteers is both legal and ethical and is a rewarding experience for everyone within your team.

·        Work with the finance team to develop budgets and monitor and evaluate your team's expenditure to ensure the future viability of the organisation.  

·        To work flexibly and carry out any other reasonable duties as required.

Essential Knowledge and Skills

·        Either a degree or extensive experience in a relevant field of work (health, social care, education, youth work, the non-profit sector, organisational management or business administration.)

·        A minimum of two years management experience in a relevant field.

·        Experience of disabilities and the issues that affect families raising children with additional needs, disabilities and life limiting conditions.

·        Experience of managing relationships with a range of partners

·        Clean driving licence

·        Good communication skills both face to face and online (written)

·        An understanding of the legal framework associated with child protection and the importance of safeguarding children, young people and vulnerable adults to minimise the risks to their welfare and maximise positive outcomes for all families.

·        A commitment to anti discriminatory policies and procedures

·        The confidence to lead on both creating and delivering presentations utilising a wide range of IT programs.

·        The ability to work independently and prioritise workloads effectively

Desirable Knowledge and Skills

·        Knowledge or experience either within the third sector or working with disabilities

·        A training qualification (e.g. PTLLS or similar)

·        Experience of supporting families within meetings

·        Experience of raising funding e.g. via grants, contracts or more traditional fundraising.


We are currently recruiting for both the newly created Head of Families role and to replace our long-standing Head of Income Generation Manager. Both roles have a salary range of between 26k per year and 36k per year dependent upon experience and the ability to deputise for the CEO. 

This role is classed as having a high degree or contact with children and vulnerable adults and is therefore exempt from the Rehabilitation of Offenders Act 1974.  Employment to this post will be subject to an enhanced criminal record check from the Disclosure and Barring Service before the appointment is confirmed.  This will include details of cautions, reprimands or final warnings as well as convictions.

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