Business Transformation Officer - 2-year fixed-term contract

My Fenland

Do you have an enquiring mind with an analytical approach to you work? Do you like to make a difference? If so, this could be the job for you.

My Fenland focusses on modernising the way the Council delivers all aspects of our services to our customers, ensuring we are putting the customer journey first and providing the best possible customer experience.

Two exciting opportunities have arisen to join. the Council's My Fenland Team. With a broad remit supporting the Council to redesign services, enhance performance, provide service interventions, and manage performance as well as delivering our customer services.

The team works with a range of different people from across the Council but with one common goal, improving the customer journey by process redesign and greater use of technology.

Business Transformation Officer - Band 6 (£25, 991 to £29,577) Full time, subject to job evaluation, 2-year fixed-term contract

Reporting to the Customer and My Fenland Engagement Manager and responsible for the Business Improvement Officers, you have a key role shaping the future of our services. This role will support the My Fenland team by providing high quality process maps of Council practices assisting service users to review processes and make recommendations for improvements. Produce progress reports and deliver updates to the My Fenland Project team and senior managers within the organisation. Support the implementation of technology identified to enhance service improvements. Devising and delivering training.

You will need to have experience of:

· Project management

· Implementing change

· People management

· Devising and delivering training

· Working with a wide variety of stakeholders

· Producing a business case

· Working in a customer focussed environment

And have:

· Strong organisational skills

· Excellent communication skills

· A high level of literacy, numeracy and ICT skills

· Excellent communication skills

· Great attention to detail

· A flexible approach

Full training on process mapping will be provided if required

For an informal chat please contact Claire Wright, Customer and My Fenland Manager Engagement cwright@fenland.gov.uk or Anna Goodall, Head of Customer Services, Governance and Transformation, agoodall@fenland.gov.uk to arrange a call.

To apply for the role please read the guidance notes and job description, then complete and return the application form to recruitment@fenland.gov.uk or send a hard copy to:-

HR & OD Team, Room 48, Fenland Hall, County Road, MARCH PE15 8NQ

Closing date 10 May 2021

Interviews will take place week commencing 17 May 2021

 

 

 

 

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