Business Improvement Officer - 2-year fixed-term contract

My Fenland 

Do you have an enquiring mind with an analytical approach to you work? Do you like to make a difference? If so, this could be the job for you.

My Fenland focusses on modernising the way the Council delivers all aspects of our services to our customers, ensuring we are putting the customer journey first and providing the best possible customer experience.

Two exciting opportunities have arisen to join. the Council's My Fenland Team. With a broad remit supporting the Council to redesign services, enhance performance, provide service interventions, and manage performance as well as delivering our customer services.

The team works with a range of different people from across the Council but with one common goal, improving the customer journey by process redesign and greater use of technology.

Business Improvement Officer - Band 5 (£23,451 to £25, 991 per annum pro rata) subject to job evaluation, 17 hours per week, 2-year fixed-term contract

Reporting to the Business Transformation Officer this role will assist the My Fenland team by providing high quality process maps of Council practices assisting service users to review processes and make recommendations for improvements,

You will need to have experience of:

· An administrative role

· Report writing

· Working with a variety of stakeholders

· Working in a customer focussed environment

And have:

· An open and enquiring approach

· Excellent communication skills

· A high level of literacy, numeracy and ICT skills

· Strong organisational skills

· A flexible approach

Full training on process mapping will be provided if required

For an informal chat please contact Claire Wright, Customer and My Fenland Manager Engagement or Anna Goodall, Head of Customer Services, Governance and Transformation, to arrange a call.

To apply for the role please read the guidance notes and job description, then complete and return the application form to or send a hard copy to:-

HR & OD Team, Room 48, Fenland Hall, County Road, MARCH PE15 8NQ

Closing date 10 May 2021

Interviews will take place week commencing 17 May 2021

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