New way of paying for council services gives residents more flexibility

A new way to pay for Fenland District Council services, giving residents the option to pay for bills at Post Offices and convenience stores, has proved a huge success.


With cash payment machines at the Council's Customer Service Centres and Community Hubs out of action due to the coronavirus pandemic, residents have been using Post Offices and shops providing the free PayPoint service to pay for their bills.

Since the Council introduced the service six weeks ago, there have been more than 550 transactions at Post Offices and stores across the district.

The service can be used to make payments for Council bills and invoices, such as Council Tax, Housing Benefit overpayment and Sundry Debtors invoices.

Cllr Steve Tierney, the Council's Portfolio Holder for Customer Services, said: "Before lockdown, cash payments had only been accepted at payment machines located in our Customer Service Centres and Community Hubs.

"But after the machines were forced shut because of the pandemic, we worked hard to launch Post Office and PayPoint payments as soon as possible to give residents more flexibility and choice about where to pay their bills.

"Many Post Offices and PayPoint retailers are open seven days a week, with long opening hours and some for 24 hours. So it also means people can pay for council services at a place and time that suits them, without being constricted to Council business hours."

Paying for bills at Post Offices and PayPoint locations is in addition to being able to make payments via Direct Debit, online at, or by phone via the Council's Contact Centre on 01354 654321.

  • To make a payment at a Post Office or PayPoint outlet, you must have been issued with an updated bill/invoice containing a unique Post Office/PayPoint barcode. Please do not use old bills as these will not work. Letters with the new barcode have been sent to customers who traditionally pay by cash. Alternatively, you can request an updated bill by phoning our Contact Centre on 01354 654321 or by emailing
  • For more information, visit the Council's website at:

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