How to book

To book your accommodation simply telephone or write to the establishment of your choice. Remember to state your requirements clearly and precisely and advise the establishment of your expected time of arrival. It is strongly recommended that you confirm your booking in writing. Also, if you are delayed on your journey, a telephone call to inform management that you may be late might help to avoid problems on arrival.

Please note, that acceptance of accommodation bookings made by telephone or in writing are legally binding contracts. If the accommodation is cancelled, not taken up or left prematurely, the proprietor may be entitled to compensation. Check cancellation terms in advance.

All prices are correct at time of print but may be subject to change. Please confirm price before booking. The inclusion of any establishment in this guide does not indicate recommendation. No responsibility can be taken for any errors or omissions. The list of facilities is intended as a general guide. If you have specific requirements, please check with the establishment concerned.

Complaints

If you are dissatisfied with your accommodation, you should inform the management at the time of the incident. This gives the management the opportunity to take prompt action and to put things right without delay.

Complaints can also be directed to the Tourist Information Centre in writing stating at which establishment you stayed, when, and the nature of the complaint. The staff at the centre will record and investigate complaints, but please note that they have no statutory control over establishments in their method of operation and cannot become involved in legal or contractual matters.

Grading Information

Inspected Accommodation

When you’re looking for a place to stay, you need a rating system you can trust. The AA and Visit Britain have joined forces to provide a national harmonised rating system that is your clear guide to what to expect, in an easy-to-understand form. Properties are visited annually by trained, impartial assessors, so you can have confidence that your accommodation has been thoroughly checked and rated for quality before you make a booking.

Hotels are given a rating from one to five stars - the more stars, the greater the range of facilities and level of services provided. Where hotels have been awarded an AA or ETC grading this will be noted with the number of stars obtained, in their listing.

Guest Accommodation includes, bed & breakfasts, farmhouses, guesthouses and inns and is rated from one to five stars. The same minimum requirement for facilities and services applies to all Guest Accommodation from one to five stars. The more stars the higher the overall quality in areas such as cleanliness, service and hospitality, bedrooms, bathrooms and food quality.

Self Catering includes apartments, cottages, flats and houses and is star rated from one to five. The more stars awarded to an establishment the higher the levels of quality you can expect. Establishments of higher rating levels also have to meet some additional requirements for facilities.

Holiday Parks, Touring Parks and Camping Parks have two different rating assessments schemes. The AA use pennants (triangles) on an ascending scale from one to five. The ETC rating scheme uses stars to indicate progressively higher standards of quality from one star (acceptable) to five stars (exceptional).

The Visit Britain National Accessible Scheme for self-catering and serviced accommodation has recently been reviewed and relaunched. Accommodation that displays one or more of the signs are committed to accessibility. When you see one of the symbols you can be sure that the accommodation has been thoroughly assessed against demanding criteria. You may need to check specific requirements at the time of booking.

Level 1 Typically suitable for a person with sufficient mobility to climb a flight of steps but would benefit from points of fixtures and fittings to aid balance.

Level 2 Typically suitable for a person with restricted walking ability and for those that may need to use a wheelchair some of the time.

Level 3 Typically suitable for a person who depends on the use of a wheelchair and transfers to and from the wheelchair in a seated position.

Level 4 Typically suitable for a person who depends on the use of a wheelchair in a seated position. They can require personal/mechanical assistance to aid transfer (eg carer/hoist)

Fenland District Council cannot accept any liability for any omission or inaccuracy in this list, or for any inconvenience caused thereby. Inclusion in this list does not imply recommendation.