Fenland is a top council its official
Apr 16, 2007
Fenland District Council is one of the top 12 authorities in Britain – it’s official! The Council is in line for four accolades in the MJ (Municipal Journal) 2007 Achievement Awards, due to be presented in June. They are the most prestigious in awards in local government.
Fenland District Council is one of the top 12 authorities in Britain – it’s official! The Council is in line for four accolades in the MJ (Municipal Journal) 2007 Achievement Awards, due to be presented in June. They are the most prestigious in awards in local government.
· The Best Achieving Council;
· The Most Effective Management Team;
· Transforming Public Services; and
· Pay and Workforce Achievements.
This will bring the tally of awards in the last year to 18, a remarkable achievement that would not be possible without dedicated managers and staff.
In the Best Achieving Council category, the judges were impressed by the fact that around 80 per cent of the Council’s Best Value Performance Indicators had shown dramatic improvement putting the authority amongst the fastest improving districts in the country.
The Council was able to demonstrate that it had transformed the services it delivers to the public, with substantial improvements in customer care, housing, planning, benefits and the environment.
The judges were full of praise for the way the Council has delivered major change projects such as the unique network of town centre customer service centres and call centre; the Getting it Sorted waste and recycling scheme; the Street Pride initiative and the project management of the multi-million pound regeneration of the Nene Waterfront in Wisbech.
In the Most Effective Management Team category, the dynamic new ‘one team’ approach impressed the judges. Fenland was able to demonstrate that team members across the authority were totally focussed on working for the community and that it was down to the removal of unnecessary hierachical structures and practices, the informal and inclusive approach of the Corporate Management Team and the clearly-transmitted vision and values embraced by staff at all levels.
In the Transforming Public Services category, Fenland was on to a winner with the judges with the implementation of the Fenland @ Your Service Shops and the contact centre. These two customer-focussed initiatives have led to massive changes in the quality of customer service and have led to the awarding of a prestigious Government Charter Mark.
In the Pay and Workforce Achievement category, the Council was able to point to improved performance; greatly improved staff satisfaction levels; an Investors in People award; a hugely successful staff awards programme as well as training opportunities open to all staff and the creation of a ‘One Team’ culture.
Ends