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Information Charter


This information charter sets out the standards that you can expect from Fenland District Council when we request or hold personal information about you.

Personal data is information that relates to living individuals. It does not include information relating to the deceased or to groups or communities of people, organisations or businesses or aggregate statistical information.

How we manage personal information

The Data Protection Act 1998 regulates the management of personal information. We need to handle personal information about you so that we can provide services for you. The following information outlines the way in which we look after that information.

When we ask you for personal information we promise to:

  • make sure you know why we need it
  • only ask for what we need and not to collect too much or irrelevant information;
  • protect it and make sure no unauthorised person has access to it;
  • let you know if we share it with other organisations to provide you with better services and if you can refuse;
  • make sure we don't keep it longer than necessary;

In dealing with your information we will:

  • abide by the law in handling your personal information,
  • consider the risks when we are planning to use or hold personal information in new ways,
  • provide training to staff who handle personal information and respond appropriately if personal information is not used or protected properly.

In return, we ask you to:

  • give us accurate information;
  • tell us as soon as possible if there are any changes, such as a new address. This helps us to keep your information reliable and up to date.

For more information, please see our Data protection web-page.

The Council must notify the Information Commissioner of the uses it makes of personal data, what data it holds and how that data may be disclosed. These uses are fully detailed on the relevant entries in the Information Commissioner's Data Protection Register.

For independent advice about data protection, privacy and data-sharing issues, you can contact:

The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Phone: 08456 30 60 60 or 01625 54 57 45; Fax: 01625 524510; Website: