Frequently Asked Questions
If you have arrears, please contact us to discuss your financial position.
Our Council Tax Enforcement Officer will be able to review your arrears and discuss options with you.
The important message is not to ignore your arrears. Contact us today!
Who sets the band of my property?
The band for each property is set by Valuation Office Agency and is an executive agency of HM Revenues and Customs (HMRC) Queries regarding the band of your property should be addressed to: The Valuation Office Agency, Eastbrook, Shaftesbury Road Cambridge, CB2 2DU Telephone 01223 431300
Where can I see all the bands for properties in the area?
You can see the band on any property by visiting the Valuation Office Agency. To see a band in the Fenland area please select the billing authority "Fenland". You can use this web site to access other billing authority areas.
What is benefit fraud?
Benefit fraud costs the country about £2 billion a year. This equates to around £80 a year for each household in Great Britain. This money could be spent on essential public services and those who need it most. The prevention, detection and investigation of Benefit Fraud in Fenland is dealt with by a dedicated team of professionally trained investigators who undertake investigations into allegations of benefit fraud received from members of the public, officers and members of the Council, other Government Departments and from the results of National and Local Data Matching.
We work closely with officers from other agencies including the Department for Work and Pensions (DWP) and will conduct joint investigations when the alleged fraud also affects other benefits such as Income Support or Pension Credit.
Fenland District Council is committed to protecting public funds and securing the benefit system by ensuring that the right amount of Housing and Council Tax Benefit is paid to the right person at the right time. Those who abuse the system could end up with a criminal record.
What do I do if I know benefit fraud is taking place?
You can call us in complete confidence 24 hours a day, 7 days a week (answer phone in operation out of office hours) on 01354 622589 or email us at fraud@fenland.gov.uk
How do I contact Fenland District Council?
You can visit us at a 'Fenland@yourservice' shop in Wisbech, March, Whittlesey or Chatteris. We are open Monday to Friday and Saturday morning until noon, (with the exception of Chatteris shop being closed Wednesday am and Whittlesey shop being closed Wednesday pm)
You can telephone us on 01354 654321. We are open from 8.30am to 5.30pm Monday to Friday and 9am to 12 Noon on Saturday.
You can email us at counciltax@fenland.gov.uk or benefits@fenland.gov.uk
You can write to us at Fenland District Council, Fenland Hall, County Road, March, Cambs PE15 8NQ.
Please note we have no public enquiry counter for personal visits about Council Tax or Benefits at Fenland Hall, County Road, March.
