Customer Access

The Customer Access Service is responsible for the day to day operation of the four Fenland @ your service shops in Chatteris, March, Whittlesey and Wisbech and the Telephone Contact Centre and Business Reception at Fenland Hall.

• Council Service Standards

  These are our Service Standards.

• Customer Access Key Performance Indicators

  This information shows how we are performing against our targets to provide an excellent face to face service to you in our four Fenland @ Your Service Shops and by phone at our Telephone Contact Centre.

• Customer Care Policy

  Our commitment to looking after you.....

• Customer Satisfaction Action Plan

• Customer Satisfaction Survey

• Equalities Impact Assessment

• Equality Monitoring Day - Action Plan

• Equality Monitoring Day - Survey Results

• Migrant Population Advisory Services

• Number of Compliments and Complaints we have received

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