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Frequently Asked Questions

Save time by looking here for answers to the questions many people ask us.

What is the best way to contact the Council?

What is the best way to contact the council?

Telephone on: 01354 654321
e-mail: environmentalservicerequests@fenland.gov.uk.
Call in person at one of our one-stop-shops in Whittlesey, March, Chatteris, or Wisbech.

Can I come and see someone in person?

You may arrange to come and see us at our offices; although it may be preferable for us to visit you if we are dealing with an issue that is related to your local surroundings, or is in your home/business premises.

What type of problems can you help me with?

The main activities we deal with day to day are: dog related problems, animal welfare, noise, pollution and public drainage. In respect of nuisance problems we are only able to help if we dealing with what is known a "statutory nuisance", which means unreasonable, persistent, proven, behaviour (or problem)m that is having a bad effect on the quality of your normal daily life.

What can't you help me with?

There are a number of things that people find to be a nuisance and that we are unable to help with, even though they feel it is our responsibility. Examples are: occasional noise disturbances, such as neighbour's DIY/building activities ,loud music, parties, dogs barking, etc - these may be an irritation, but unless they are persistent and fall into the category of Statutory Nuisance, then we cannot do anything. The best thing to do is diplomatically approach the people concerned and explain that what they are doing is disturbing you. Similarly, we cannot help if your neighbour has painted their property a colour you don't like, or if the local bird population is making a mess on your patio (we have actually been asked about these). If you need guidance on what we can, and cannot help with, then give us a call.

Do you record my query/complaint?

Yes, every call we receive is recorded, and details are logged with the department who will handle your query/complaint

Will you give me the name of the person dealing with my complaint?

Yes, once your query/complaint has been allocated to someone within the relevant department, which should be no more than 3 working days after the call was first logged.

How long will it take to deal with my query/complaint?

After your call is logged you will get a response from us, phone, letter, or e-mail, within 3 days. After that you will have the name of the person responsible for dealing with your issue. The total time taken to resolve your issue will depend upon its nature and what has to be done, but you will be regularly updated by the person responsible for it.

Where can I get details of local Councillors?

Vist our list of current council members or contact us on 01354 654321 or call in at one of our one stop shops in Wisbech, Whittlesey, March or Chatteris

I can't understand the structure of the Environmental section - please explain?

The chart below will identify the managerial positions within the Environment and Leisure directorate.