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Privacy Statement

Our Privacy Statement explains how your personal (e.g. name and address) and sensitive (e.g. ethnic origin or state of health) information will be collected on our website.

Data Protection

We need to collect and process certain information from you to deliver the service you require. Any information you give will be used and stored in accordance with the Data Protection Act 1998 and other relevant legislation.

Our Privacy Statement may change over time to comply with legislation updates. We will not explicitly inform website users of these changes and recommend that you frequently check this page.


How we use your information on our website

We collect standard log information and details of visitor behaviour patterns on our website. It is collected in a way which does not identify anyone and is used to understand how people are using our website. We will make it clear when we collect personal information and explain how we intend to use it.

The list below gives the common examples of when you will provide personal information when interacting with Fenland District Council online:

  • Requesting Council services

  • Corresponding with the Council through our website or social media channels

  • Posting material on our social media channels

  • Completing online forms on our website

  • Responding to Council surveys or email newsletters


We use the information we hold about you to:

  • Make sure our website content is presented in the most effective way for you and your browsing device

  • Understand and analyse our website usage to plan and manage council activities

  • Assess and process your request for Council services. Your data may need to be securely passed to trusted third parties so we can provide the service you've requested or to fulfil legal responsibilities (e.g. preventing harm to a vulnerable person)

  • Notify you about changes to our service


We will ask for your consent if we want to use your personal information for any other purpose.

Your personal information will only be kept for as long as it is necessary to fulfil the purposes for which it was collected.


Automatic information and cookies

We may capture and store information about your computer (such as IP address, operating system and browser type) when you use our website. This information is purely statistical and does not identify you as an individual. We use this data to help understand browsing patterns and to shape our marketing.

We also use cookies to gather information about general website and to provide you with a more personalised service. Cookies contain information that is transferred to your hard drive. As well as helping us to estimate our audience size and usage pattern, they support us to recognise you and your preferences when you return to our site. This is not unusual practice and cookies are used by the majority of websites.

You can refuse to accept cookies by activating the setting on your browser. However, if you do, it may mean you are unable to access certain parts of our site. Read our full cookie policy


Third party processors

We use a small number of 'third party processors' to collect and store online data. Each are (or will become prior to May 2018) GDPR compliant. Links to the Privacy Policies of our third party processors are listed below: