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Clarion serves "warning notice" on housing repairs contractor

Fenland District Council is pleased to hear that action is being taken to help housing association residents who have been left without heating and hot water.

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At a full Council meeting today (Thursday, December 14), members heard that Clarion Housing had issued its property services contractor Morgan Sindall with an early warning notice to improve after leaving some residents without heating and hot water for "an unacceptable amount of time".

The Council understands that the contractor has already allocated additional resources to ensure issues are resolved as quickly as possible, and that Clarion will be monitoring the situation on a daily basis.

The Council has been working closely with Clarion to encourage them to help address the problems which have arisen following a new contract with Morgan Sindall.

We would urge any residents who are experiencing heating and water problems to contact Morgan Sindall directly on 0800 085 3035 to ensure issues are resolved in the most timely way possible.

We understand there have been frustrations with contacting them previously, but we have been assured that extra resources have been allocated to increase phone operatives in order to deal with customer requests more efficiently. Additional engineers are also being deployed to assist residents with boiler repairs.

Morgan Sindall is required under the Clarion contract to provide temporary heating where residents are waiting longer than 24 hours for their boiler to be fixed.

If residents remain dissatisfied with the service, Clarion has a formal complaints process which can be accessed at

Councillor Will Sutton, Fenland District Council's Cabinet member responsible for housing, said: "Some residents have been left without heating and hot water for an unacceptable amount of time, but I am pleased that Clarion is working hard to address the issues with their contractor Morgan Sindall to resolve this as soon as possible.

"We would urge anyone experiencing issues to contact Morgan Sindall directly."

Article added: December 14, 2017