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Help for people at most risk if there's a power cut

Help is at hand for elderly, sick and other vulnerable people who are worried about being hit by a sudden power cut this winter.


They can sign up to be given priority for free extra support from UK Power Networks, which delivers the electricity to homes and businesses across the East of England.

The company has set up a "Priority Services Register" to enable it to identify quickly people who may need special support in the event of a power cut and get them the help they need.

Older people, families with very young children, and people with specific medical conditions are among the many people who are eligible to register. 

They will be given a priority number that they can phone 24 hours a day and will also be able to call on the services of a dedicated team who will keep them updated during the power cut.

The company also promises to give "tailored support if needed", such as home visits, hot meals and keeping friends and relatives updated.

Councillor Mike Cornwell, Fenland District Council's Cabinet member responsible for health and wellbeing and supporting vulnerable people, said: "Many people worry about power cuts, particularly if they are elderly or live alone or are handicapped in some way.

"Joining this register will help to reassure them that they will be able to get help quickly if they need it."

  • For full details on eligibility and to register, visit or call 0800 169 9970.

Article added December 14, 2016