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Council maintains its 'excellent' service standards

An independent assessor has again judged the services provided by Fenland District Council to be "excellent", following an annual inspection in which he met staff, customers and partner organisations.

CSE re-accreditation July 2016

He said the council continued to meet the requirements of Customer Services Excellence (CSE), the national standard that recognises public bodies that provide customer-focused, high quality services.

Assessor Neil Potentier issued the re-accreditation after carrying out his inspection last month (June).

Chief executive Paul Medd told last week's (July 21) full council meeting: "Fenland is one of the few councils that have consistently achieved this rigorous standard for all its services, both customer-facing and internal, not just individual ones.

"The CSE assessor said 'it remains clear that staff are the key to Fenland's ongoing ability to maintain and exceed satisfaction levels'. The staff, customers and partner organisations he met 'confirmed Fenland's ability to give above and beyond service levels to the community in Fenland"."

Council chairman Carol Cox presented a certificate confirming the re-accreditation to Councillor Chris Seaton, the Cabinet member responsible for financial and performance management.

Article added July 27, 2016